THE SONSRAY EDGE
Reliable Repairs. Free Loaners. Zero Downtime.
Industry-leading support built into every Hitachi, CASE IH, CASE CE, and Kubota sale, only at Sonsray Machinery.
Our Four Commitments
Clear promises. Real numbers. Zero fine print.
Response Time
During business hours
Repair Completion
When parts are in stock
Covered Travel
From any Sonsray location
Loaner Charge
If repair exceeds 4 days
The Sonsray Edge · In 60 Seconds
More than a machine. A commitment to keep you moving.
When you buy from Sonsray Machinery, you get industry-leading support built into every sale: fast repair response, covered technician travel, a 4-day repair completion goal, and a free loaner if repairs take longer. Peace of mind, built into every sale, so you can focus on the job, not the downtime.
How It Works
From request to repair — in four moves.
No hoops, no hand-offs, no guessing. Here's exactly what happens when you call us in.
Day 1 · any hour
Submit a service request
Call your nearest Sonsray location or fill out the service form online. One click, one call — that’s it.
Within 4 business hours
Hear from us in 4 business hours
A real Sonsray rep — not a call center — will reach out to confirm the request and schedule a tech.
First 12 months
Technician dispatched, travel covered
For warrantable field repairs, we cover 100% of round-trip travel time within 100 miles of any Sonsray service location.
4 business days · or loaner
Repair completed — or a free loaner arrives
If parts are in stock, the repair is done within 4 business days. If it’ll take longer, we ship you a comparable loaner at no charge.
Introducing the Sonsray Edge Program
Minimize Downtime. Maximize Uptime.
Sonsray Edge is our promise to keep your machines moving and your projects on schedule. We know every hour counts. That's why our team responds fast and works even faster, helping you avoid costly delays and keep your projects on track.
Backed by the full force of our parts, service, and support network, the Sonsray Edge wraps every qualifying new machine in a layer of response-time guarantees, loaner coverage, and covered travel you won't find anywhere else.
What You Get
Every benefit, built to keep you moving.
Every piece of the program is designed around one goal: keeping your equipment in the field and your work on schedule.
4-Hour Repair Response Commitment
Submit a service request during business hours and a real Sonsray service rep, not a call center, will contact you within 4 business hours to confirm the request and schedule a technician. After-hours requests are addressed starting at 7:00 AM the next business day.
4-Day Repair Completion Promise
If the parts are in stock or readily available through standard distribution, we’ll complete your repair within 4 business days of technician dispatch. If parts are delayed beyond our control, you’ll hear from us within 24 hours with an updated timeline.
Free Loaner Equipment
If a repair is expected to take longer than 4 business days, we’ll provide a comparable loaner machine at no charge (subject to availability) under a temporary usage agreement. The customer covers fuel, operator, and transport unless agreed to otherwise in writing.
On-Site Repairs with Covered Travel
For warrantable field repairs during the first 12 months of the manufacturer’s base warranty, Sonsray covers 100% of round-trip technician travel time, provided the equipment is within 100 miles of any Sonsray Machinery service location. Travel beyond 100 miles may incur additional charges or require prior approval.
Local Access & Support
With multiple Sonsray Machinery service locations across the West, you’re never far from expert help. Whether you’re on the jobsite or the farm, Sonsray service is just one call away.
Backed by Leading Brands
The Sonsray Edge Program is available on top-tier new equipment from Hitachi, CASE IH, CASE CE, and Kubota, giving you manufacturer-backed confidence paired with Sonsray-level service.
Easy, Responsive Service Requests
One call or online form connects you to the service department at your nearest Sonsray Machinery location. No hoops, no hassles. Just responsive, transparent support.
Clear Expectations. No Fine Print.
With Sonsray Edge, what we promise is what you get. Defined timelines, stated exclusions, and real people keeping you informed every step of the way.
Manufacturer-Backed Confidence
Available on new Hitachi, CASE IH, CASE CE & Kubota equipment.
Transparent Coverage
Know exactly what's covered — and what's not.
We keep the policy short, the promises clear, and the exclusions upfront. No fine print, no surprises when the invoice lands.
Warrantable field repairs in the first 12 months
Covered in full under the manufacturer’s base warranty — nothing out of pocket for qualifying issues.
100% round-trip technician travel time
Provided the equipment is within 100 miles of any Sonsray Machinery service location.
4-business-hour response commitment
Requests received during business hours get a live response from a Sonsray rep within 4 hours.
4-business-day repair completion
From technician dispatch, if the required parts are in stock or readily available through standard distribution.
24-hour delay notification
If parts are delayed beyond our control, you’ll hear from us within 24 hours with an updated timeline.
Free comparable loaner machine
If a repair is expected to exceed 4 business days, we provide a comparable loaner at no charge (subject to availability).
Hitachi, CASE IH, CASE CE, and Kubota equipment
Available on new machines from all four brands when sold by Sonsray Machinery.
* While we hold ourselves to these commitments, certain events beyond our control (natural disasters, supplier disruptions, or acts of God) may affect service timelines. We'll always keep you informed and work to minimize delays.