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Crowdsourcing Survey – Machinery AG

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1. As a new Parts or Service employee, what were the most common questions you received from customers when answering phone calls?




2. While on the phone with a customer, what information do you find yourself searching for most often in order to answer their questions?




3. What resources would you like to have at your fingertips when answering customer questions over the phone?




4. Are there certain products or services that customers frequently call and ask about?




5. Is there anything else we should include in our AI Assist Cards?

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