Introducing the Sonsray Edge Program
Reliable Repairs. Free Loaners. Zero Downtime.
Industry-leading support built into every Hitachi, CASE IH, CASE CE, and Kubota sale—Only at Sonsray Machinery.
What is Sonsray Edge?
Sonsray Edge is our promise to keep your machines moving and your projects on schedule.
With every qualifying equipment purchase, you get fast repairs, covered field service, and peace of mind from trusted brands.
Covers Equipment From:
- HITACHI
- CASE IH
- CASE CE
- KUBOTA
Key Benefits
4-Hour Repair Response
Get a callback from our service team within 4 business hours—fast, reliable support when you need it most.
4-Day Repair Completion Promise
If parts are available, we’ll have your machine back up and running in 4 business days or less.
Free Loaner Equipment
If your repair takes longer than expected, we’ll provide a comparable loaner machine at no charge—so you stay productive.
No-Charge Travel Within 100 Miles
For warrantable repairs, we’ll cover round-trip technician travel to your site—no hidden service fees.
Program Details
Field Repair Travel Time Coverage
For warrantable field repairs during the first 12 months of the manufacturer’s base warranty, Sonsray will cover 100% of the round-trip travel time for a certified technician—as long as the equipment is located within 100 miles of any Sonsray Machinery location.
If your machine is located beyond 100 miles, Sonsray may still provide service but it could incur additional costs or require prior approval.
That means no surprise travel charges for most service calls, and faster turnaround from a team that’s already nearby.
Loaner Equipment Policy
If your repair is expected to take more than 4 business days, Sonsray will offer a comparable loaner machine at no charge—so your jobsite keeps moving.
Customers are responsible for fuel, transport, and operators unless otherwise agreed upon in writing. Loaner availability may vary by location and equipment type.
Loaners are provided under a short-term usage agreement and must be returned in working condition (normal wear and tear allowed).
4-Day Repair Completion Promise
Once a technician is dispatched, if the required parts are in stock or readily available, Sonsray will complete the repair within 4 business days.
If the parts must be special-ordered or delayed by a supplier, you’ll be notified within 24 hours of identifying the issue, and we’ll provide a revised ETA.
This applies to in-warranty repairs on eligible equipment. Our goal is to get you back to work without unnecessary delays.
4-Hour Repair Response Commitment
When your equipment goes down, we don’t waste time. If you submit a service request during regular business hours, a Sonsray service rep will respond within 4 business hours—by phone, email, or in-person dispatch scheduling.
Requests submitted after hours will be addressed promptly starting at 7:00 AM the next business day, so you’re not left waiting.
*Our 4-hour response commitment applies to service requests submitted during normal business hours (hours vary by location). Requests received after hours will be addressed starting at 7:00 AM the next business day.
Program Exclusions
The Sonsray Edge program does not apply to:
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Repairs outside of manufacturer base warranty
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Non-warrantable damage (accidents, misuse, unauthorized modifications)
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Service delays caused by the customer
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Travel outside the 100-mile radius (without prior approval)
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Emergency or after-hours service
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Non-OEM attachments or machines not sold under Hitachi, Case CE, Case IH, or Kubota brands
How to Request Service or a Loaner
Contact the service department at your nearest Sonsray Machinery location.
You can request:
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A repair evaluation
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Field technician dispatch
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Loaner equipment (if needed and eligible)
Find your nearest location at sonsraymachinery.com/locations or call directly to speak with a service rep.
Minimize Downtime
We know every hour counts. That’s why our team responds fast and works even faster—helping you avoid costly delays and keep your projects on schedule.
4-Hour Repair Response Commitment
Submit a service request and hear from a real Sonsray technician within just 4 business hours. No call centers—just local support that gets you moving again quickly.
4-Day Repair Completion Promise
If the parts are in stock, we’ll complete your repair within 4 business days. We set expectations and stick to them—so you’re not left wondering when your machine will be ready.
Free Loaner Equipment
If your repair takes longer than expected, we’ll keep your operation running with a comparable loaner machine at no cost. Subject to availability, but always focused on keeping you productive.
On-Site Repairs with Covered Travel
For most warranty repairs, our techs come to you—no charge for round-trip travel if you’re within 100 miles of any Sonsray Machinery location. That’s convenience without the cost.
Local Access & Support
With locations across the West, you’re never far from expert help. Whether you’re on the jobsite or the farm, Sonsray service is just a call away.
Backed by Leading Brands
The Sonsray Edge Program is available on top-tier equipment from Hitachi, Case IH, Case CE, and Kubota—giving you manufacturer-backed confidence and performance.
Easy Service Requests
One call or online form connects you to the nearest Sonsray service department. No hoops, no hassles—just responsive, transparent support.
No Surprises. No Fine Print.
With Sonsray Edge, what we promise is what you get. Clear timelines, defined coverage, and real people keeping you informed every step of the way.
*While Sonsray Edge is built on transparent, no-fine-print support, certain events beyond our control (such as natural disasters, supplier disruptions, or acts of God) may affect service timelines. We’ll always keep you informed and work to minimize delays.*
FAQ About Sonsray EDGE
What equipment qualifies for the Sonsray Edge Program?
Sonsray Edge applies to all new Hitachi, Case IH, Case CE, and Kubota equipment sold by Sonsray Machinery that is still covered under the manufacturer’s base warranty. This includes both construction and agriculture equipment categories. Equipment purchased outside of Sonsray or not backed by the base warranty is not eligible.
How does the 4-Hour Repair Response work?
If you submit a service request during regular business hours, a Sonsray service rep will contact you within 4 business hours to confirm the request and begin scheduling a technician. Requests submitted after hours will be responded to starting at 7:00 AM the next business day. This applies to all eligible repair needs under the program.
What if the repair takes longer than 4 business days?
If a repair is expected to take longer than 4 business days due to parts availability or complexity, Sonsray will offer a comparable loaner machine at no charge, subject to availability. The loaner is provided under a short-term agreement and must be returned in the same condition, allowing for normal wear and tear. Customers are responsible for fuel and transportation unless otherwise agreed in writing.
Do I have to pay for technician travel?
No, as long as your equipment is located within 100 miles of a Sonsray Machinery location, travel time for warrantable field repairs is covered at no charge. If your site is outside this radius, additional charges may apply or require pre-approval.
What isn’t covered by the Sonsray Edge Program?
The program does not cover non-warrantable repairs, damage due to misuse or unauthorized modifications, after-hours emergency service, or equipment not sold by Sonsray. It also excludes service delays caused by the customer (e.g., declining parts installation) and any non-OEM attachments or brands outside of Hitachi, Case, and Kubota.
Need Service or Support Now?
Call Your Local Sonsray Team or Submit a Request →
